PERSONAL DATA PROCESSING POLICY - ACV SYSTEM
In compliance with Law 1581 of 2012 and Decree 1377 of 2013, ACV SYSTEM, with domicile in Bogotá, Colombia, informs its clients, users and collaborators of this Privacy Policy for the treatment of personal data collected through its website. acvsystem.com, landing pages and customer service channels.
Identification of the person in charge
-
Commercial Name: ACV SYSTEM.
-
Address: Stroke 110 to # 140 - 35
-
E-mail:info@acvsystem.com
2. Purposes of Data Processing
The data collected (names, e-mails, telephone numbers, billing and technical data) will be used for:
-
Engineering and QA Services: QA Automation consulting, software development and technical optimization of applications.
-
Hosting and Cloud: Management, configuration and support of traditional hosting accounts, VPS servers and Cloud services.
-
Web Optimization (WPO): Monitoring and improvement of performance metrics (TTFB, LCP, CLS) and cache management (Redis, LiteSpeed).
-
Commercial Automation: Sending automatic quotes, electronic invoicing (integration with Siigo) and lead nurturing flows (Email Marketing / WhatsApp).
-
Security: Implementation of defense protocols, SSL certificate management and vulnerability audits.
3. Data Processing in Hosting Services
Within the framework of infrastructure services, ACV SYSTEM states that:
-
Role of Foreman: ACV SYSTEM acts as person in charge of the treatment of the information that the customer hosts on its servers. The legal responsibility for the collection of end-user data rests solely with the customer (hosting account owner).
-
White Label: For «White Label» services, the customer is responsible for informing its own users about the technical infrastructure used.
-
Technical Security: We are committed to maintaining robust security measures, including firewalls, XML-RPC blocking and server-level protections to ensure data integrity.
4. Rights of Data Subjects (Habeas Data)
In accordance with Colombian law, you as the holder are entitled to:
-
Know, update and rectify your personal data against those responsible.
-
Request a test of the authorization granted for the processing of your data.
-
To be informed upon request, regarding the use that has been made of your data.
-
Revoking the authorization or request the deletion of data when the principles, rights and legal guarantees are not respected.
5. Inquiries and Complaints Procedure
To exercise his/her rights, the holder may send a formal communication:
-
Channel: Contact e-mail address.
-
Subject: «Exercise of Habeas Data Rights».
-
Times: Inquiries will be answered within a maximum term of ten (10) business days. Claims or requests for deletion will be resolved within fifteen (15) business days.
6. Use of Cookies and Tracking Technologies
Our site uses technical cookies to ensure loading speed and analytics cookies to measure the performance of our campaigns. When browsing on acvsystem.com, You agree to the use of these technologies, which you can deactivate from your browser settings.
7. Data Transfer and Transmission
To ensure high availability of Cloud services and payment processing, data may be transmitted to trusted technology providers (Data Centers, payment gateways and accounting software providers) that comply with international security standards.
8. Validity
This policy is effective as of its publication. The databases will remain in force for the duration of the contractual relationship and for the periods legally required for audits and accounting records.